Who We Are

SHIPPING RATES & DELIVERY

We offer fast, reliable shipping on all orders. Your order will be carefully packaged and shipped within 1-3 business days.

SHIPPING OPTIONS:
• Standard Shipping (5-7 business days): $8.95
• FREE STANDARD SHIPPING on orders over $100

PROCESSING TIME:
Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a tracking number via email as soon as your order ships.

DELIVERY TIME:
• Standard: 5-7 business days after shipment
• Delivery times are estimates and may vary during peak seasons

TRACKING YOUR ORDER:
Once your order ships, you'll receive an email with tracking information. You can track your package anytime using the link provided.

SHIPPING LOCATIONS:
We currently ship to all addresses within the United States. International shipping is not available at this time.

ORDER ISSUES:
If your package is lost, damaged, or delayed, please contact us immediately at orders@diazza.com and we'll resolve the issue quickly.

QUESTIONS?
Need help with your order? Email us at orders@diazza.com and we'll respond within 24 hours.

All SUSU bags are handcrafted from premium Italian leather and shipped with care to ensure they arrive in perfect condition.

We want you to love your purchase! If you're not completely satisfied with your SUSU bag or accessory, we offer hassle-free returns within 30 days of delivery.

RETURN REQUIREMENTS:
• Items must be in original, unused condition with all tags attached
• Original packaging must be included
• Proof of purchase required

HOW TO RETURN:
Contact us at orders@diazza.com to initiate a return. We'll provide you with a prepaid return shipping label and detailed instructions. Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

EXCHANGES:
Need a different color or style? We're happy to help! Contact us at orders@diazza.com and we'll arrange an exchange for you.

EXCLUSIONS:
• Sale items marked "Final Sale" cannot be returned
• Items must be returned within 30 days of delivery date
• Damaged or worn items cannot be accepted

QUESTIONS?
We're here to help! Email us at orders@diazza.com or use our contact form and we'll respond within 24 hours.

Free shipping on orders over $100. All SUSU bags are handcrafted from premium Italian leather and backed by our commitment to quality.